Order will be shipped

					(your street 
					 city, state, zip)


city, state, zip)

Dear ____ (name):

	We can definitely understand your annoyance in
not receiving the _______ (number and item) that you

	Orders requiring engraving need ____ (time
span) for delivery.  Our salesperson probably did not
make that clear and we are sorry for that misunderstanding.

	Your order will be shipped ____ (day and week
it will be shipped) and will arrive within ____ (time
period).  Please forgive the delay.  We know that
you will be satisfied with the final product.




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