Incomplete washing instructions

					(your street
					 city, state, zip)


city, state, zip)

Dear ____ (name):

	We agree that the ____ (item) you returned shrunk
in the washing machine.  That ___ (item) was not washable
although many ____ (item) today are.  Our sales associate
should have explained these instructions to you.  Sometimes,
however, a clerk may forget.

	Whether this was the case of not, ____ (name),
we are sorry for the inconvenience.

	Please be assured that we will be very happy to
replace the ____ (item) or credit your account.



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